De-escalating High Conflict Behavior

Service Description

Whether high conflict behavior is directed toward you or someone you care about, being able to respond to it calmly and effectively can be a vital leadership skill. Drawing on Bill Eddy’s work on High Conflict behavior, participants will learn and practice a powerful, easy-to-remember tool for responding to high conflict communication, whether in the form of challenging verbal or written “feedback,” meeting hijacking, or hallway ambushes. This workshop is an interactive combination of lecture and discussion with opportunity to practice with your peers in a neutral and supportive learning environment.